Terms of Use
Last Updated: September 2026
Welcome to Urreniioenu. This website, together with the online features, services, and shopping functions made available through it, is operated by Hongkong Starfish Capital Co., Limited. These Terms of Use establish the conditions that apply whenever you visit, browse, interact with, or make purchases through our online store.
Our home goods are organized across the Kitchen Harmony, Closet Comfort, and Everyday Home collections. Purchases made through our store may also be subject to additional policies concerning payments, shipping, returns, refunds, privacy, and other transaction-related matters.
By accessing or using this website, you acknowledge that you have reviewed and agreed to these Terms of Use. If you do not accept these terms, please discontinue use of the website and its services.
1. Accuracy of Customer Information
When creating an account, submitting an order, contacting our customer support team, or otherwise providing information through the website, you agree to provide details that are accurate, complete, and current.
This may include your name, billing details, delivery address, contact information, and any other information reasonably required to process an order or provide customer assistance.
You are responsible for keeping the information associated with your account and transactions accurate. Urreniioenu is not responsible for delivery issues, order delays, failed communications, or other difficulties caused by incorrect, incomplete, or outdated information provided by the customer.
2. Privacy and Personal Information
Personal information collected through your use of our website is handled in accordance with our Privacy Policy. This may include information provided while browsing our store, creating an account, placing an order, submitting a request, or communicating with our support team.
By voluntarily submitting personal information through Urreniioenu, you acknowledge that such information may be collected, processed, stored, and protected in accordance with the privacy practices described in our current Privacy Policy.
3. Intellectual Property and Permitted Use
Unless otherwise stated, the content available through Urreniioenu, including website text, layouts, graphics, product descriptions, interface elements, photographs, branding, and other digital materials, is owned by, licensed to, or lawfully used by Hongkong Starfish Capital Co., Limited and may be protected by applicable intellectual property laws.
We grant visitors a limited, personal, revocable, and non-transferable right to access and use the website for lawful personal shopping and informational purposes.
Without prior written authorization from us, you may not:
- Copy, reproduce, republish, sell, distribute, or commercially exploit website materials or content.
- Mirror, frame, duplicate, or imitate the structure, appearance, or presentation of the website in a misleading or unauthorized manner.
- Upload, transmit, introduce, or distribute viruses, malware, harmful software, or other code intended to interfere with the operation or security of the website.
- Use automated systems, crawlers, bots, scraping tools, or similar technologies to extract information from the website without permission.
- Take actions that interfere with normal website performance or place an unreasonable burden on our systems or infrastructure.
If we reasonably believe that a user has violated these conditions, we may suspend, restrict, or terminate access to the website or an associated customer account where permitted by law.
4. Reviews, Feedback and Customer Content
If you choose to submit reviews, comments, photographs, suggestions, feedback, or other content to Urreniioenu, you confirm that the material is truthful, lawful, and either belongs to you or has been submitted with the necessary authorization.
You may not submit content that is unlawful, deceptive, fraudulent, abusive, defamatory, misleading, infringing, or otherwise violates the rights of another person or organization. You must also not impersonate another individual or provide false identifying or contact information.
Where legally permitted, content voluntarily submitted to Urreniioenu may be used under a non-exclusive, worldwide, royalty-free license for reasonable business purposes, including displaying, reproducing, adapting, promoting, or communicating that content in connection with our store, customer service, or marketing activities.
5. External Services and Third-Party Links
Our website may contain links to websites, applications, tools, payment services, or other resources operated by independent third parties.
Such links are made available for convenience and do not mean that Urreniioenu controls, endorses, or assumes responsibility for the external service or its operator.
We are not responsible for the availability, accuracy, security practices, content, privacy procedures, or policies of third-party websites or services. Any interaction with an external provider is governed by the terms established by that provider.
6. Website Availability and Disclaimers
To the extent permitted under applicable law, Urreniioenu and the services and materials made available through this website are provided on an "as is" and "as available" basis.
Although we aim to maintain reliable access to our store, we do not guarantee that the website will always operate without interruption, delay, technical errors, security issues, or temporary unavailability.
Except where a warranty cannot legally be excluded, we disclaim implied warranties that are not expressly stated in these Terms, including implied warranties of merchantability or fitness for a particular purpose.
7. Limitation of Liability
To the fullest extent allowed under applicable law, Urreniioenu, Hongkong Starfish Capital Co., Limited, and their respective officers, directors, service providers, affiliates, agents, and suppliers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to the use of this website.
This limitation may include losses associated with temporary website outages, system errors, unauthorized data incidents, transmission failures, or the use of products purchased through the website, except where applicable law does not permit such exclusions or limitations.
Where legally enforceable, any claim arising from your use of the website should be brought within one year from the date of the event giving rise to the claim, unless a longer limitation period is required under applicable law.
8. User Responsibilities and Indemnification
You are responsible for your conduct while using the website and for complying with these Terms of Use.
To the extent permitted by law, you agree to indemnify and hold harmless Hongkong Starfish Capital Co., Limited, its affiliates, officers, service providers, and business partners from claims, liabilities, losses, costs, penalties, damages, or reasonable legal expenses resulting from your violation of these Terms, unlawful or fraudulent conduct, or infringement of third-party rights.
9. Electronic Communications
When you use our website, place an order, submit a form, create an account, or contact Urreniioenu electronically, you agree that we may send you communications in electronic form.
These communications may include order confirmations, payment notices, account information, shipping-related updates, customer service responses, changes to store policies, and other notices associated with your use of the website.
Where permitted by law, you agree that electronic communications, notices, agreements, and disclosures may satisfy legal requirements that such communications be provided in writing.
10. Copyright and Intellectual Property Complaints
Urreniioenu respects the intellectual property rights of third parties. If you believe that material displayed on our website infringes copyright or another applicable intellectual property right, you may contact us with sufficient information to allow us to review the matter.
A notice should, where appropriate, include:
- The physical or electronic signature of the rights holder or an individual authorized to act on the rights holder's behalf.
- A description of the copyrighted or protected work believed to have been infringed.
- The specific page or URL where the material in question appears.
- Contact information sufficient for us to communicate with you, including an email address and telephone number.
- A statement confirming your good-faith belief that the disputed use has not been authorized by the rights holder, its representative, or applicable law.
After receiving a sufficiently complete notice, we may investigate the reported material and take appropriate action where required.
11. Events Beyond Reasonable Control
Urreniioenu will not be responsible for delays or failures in performance when they result from circumstances outside our reasonable control.
Such circumstances may include natural disasters, severe weather events, public health emergencies, labor disputes, transportation interruptions, supply-chain disruptions, governmental measures, communication or network failures, customs delays, or comparable events that materially affect normal operations.
12. Risk of Loss During Delivery
Unless applicable consumer law or specific transaction terms require otherwise, responsibility for loss of or physical damage to merchandise may transfer to the purchaser when the parcel is delivered to the applicable shipping or logistics provider.
Customers should inspect delivered packages and products promptly after receipt. If an item arrives damaged, defective, or materially different from the corresponding order, please contact Urreniioenu as soon as reasonably possible so that the issue can be reviewed under our applicable return, refund, or order-resolution procedures.
13. Governing Law and Dispute Resolution
These Terms of Use and transactions carried out through the Urreniioenu website will be interpreted in accordance with the laws applicable to the operation of our business, subject to any mandatory consumer protections that apply in the customer's place of residence.
Any dispute arising from these Terms, a transaction, or use of the website will be addressed through the courts, arbitration bodies, or other dispute-resolution mechanisms having lawful jurisdiction over the matter.
Nothing in this section is intended to remove or restrict consumer rights that cannot legally be waived under applicable law.
14. Severability and Assignment
If any provision contained in these Terms is determined by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision will be limited, modified, or removed only to the extent reasonably necessary.
The remainder of these Terms will continue in effect to the extent permitted by law.
You may not transfer or assign your rights or obligations under these Terms without our prior written approval. Hongkong Starfish Capital Co., Limited may transfer or assign its rights or obligations under these Terms where legally permitted.
15. Entire Agreement
These Terms of Use, together with the policies, notices, and other terms expressly incorporated or referenced through the website, constitute the agreement governing your use of Urreniioenu and its online services.
To the extent permitted by law, these terms replace previous discussions, representations, communications, or agreements concerning the same subject matter.
16. Business and Contact Information
If you have questions about these Terms of Use or require assistance relating to an order or purchase, you may contact our customer service team using the information below.
- Brand and Store Name: Urreniioenu
- Operating Company: Hongkong Starfish Capital Co., Limited
- Registered Business Address: Shop 185, G/F, Hang Wai Industrial Centre, 6 Kin Tai Street, Tuen Mun, New Territories, Hong Kong
- Customer Support Email: support@urreniioenu.com
- Customer Service Number: +1 (574) 465-9018
- Customer Service Hours: Monday through Friday, 9:00 AM to 6:00 PM (EST)