Terms of Purchase

Last Updated: September 2026

Thank you for shopping with Urreniioenu. We provide a carefully selected range of practical home goods organized across three main collections: Kitchen Harmony, Closet Comfort, and Everyday Home. Our selection is intended to support comfortable, organized, and functional living throughout different areas of the home.

This Financial and Transaction Policy explains the terms that apply to purchases, payments, order processing, and related commercial transactions made through our online store. By submitting an order and completing payment, you acknowledge and agree to the provisions described on this page, together with our Privacy Policy, Terms of Service, and other applicable store policies. We encourage customers to review these terms before completing a purchase.

1. Customer Eligibility and Agreement to Purchase

By placing an order through Urreniioenu, you confirm that you have reached the legal age required to enter into a binding agreement in your jurisdiction, generally 18 years of age or older, and that you have the legal authority to complete the transaction.

Customers are also responsible for determining whether the products they purchase may legally be received, imported, possessed, or used within their country, state, province, or other applicable jurisdiction.

Where permitted by applicable law, communications between customers and our support representatives may be retained or documented for purposes including service quality, transaction verification, fraud prevention, record keeping, dispute management, and regulatory compliance.

2. Payment Security and Personal Information

We take reasonable administrative and technical measures to protect payment-related information and personal data associated with customer transactions. Additional details regarding how information is collected, processed, retained, and protected are provided in our Privacy Policy.

By completing a purchase on our website, you acknowledge that information necessary to process and fulfill your order may be collected and handled in accordance with our applicable privacy practices.

Our operational procedures, security measures, and data-handling practices may be updated periodically as technology, business requirements, or legal obligations change. Where applicable, continued use of our website after an updated policy becomes effective will constitute acceptance of the revised terms.

3. Order Review, Acceptance and Cancellation

Submitting an order does not automatically guarantee that the order has been accepted or that the merchandise will be shipped. Urreniioenu may review, place on hold, restrict, or cancel an order when reasonably necessary.

Reasons for such action may include, without limitation, insufficient inventory, suspected unauthorized or fraudulent activity, payment verification issues, incorrect customer or billing information, technical errors, pricing mistakes, or other circumstances that prevent us from completing the transaction as submitted.

In certain situations, additional payment, identity, or billing verification may be requested before an order is approved for fulfillment.

If an order is canceled after payment has been successfully collected, the applicable amount will normally be returned to the original payment method. The date on which refunded funds become visible to the customer may depend on the processing procedures of the card issuer, payment provider, or financial institution.

Product prices, descriptions, specifications, dimensions, availability, promotional terms, and other store information may be updated or corrected when necessary.

4. Product Images, Measurements and Natural Variations

We make reasonable efforts to present product photographs, colors, materials, measurements, and other characteristics as accurately as possible. However, the appearance of an item may vary slightly from what is displayed online due to screen settings, photography conditions, lighting, measurement methods, production processes, or normal manufacturing tolerances.

Minor differences of this nature do not necessarily indicate that a product is defective or incorrectly supplied.

If the product received differs materially from the description or representation provided on our website, customers may contact our support team and, where applicable, request assistance under our return, refund, or order resolution procedures.

Before completing checkout, customers should review the product description, dimensions, materials, specifications, usage information, and any relevant purchase conditions associated with the selected item.

5. Website Errors and Incorrect Pricing

Although we work to keep the information displayed on our website accurate, occasional technical problems, system errors, software issues, or administrative mistakes may cause incorrect pricing, product information, promotional terms, or checkout details to appear.

If an order is placed using a price that is clearly incorrect as a result of such an error, Urreniioenu may cancel the affected transaction. When payment has already been collected, we will arrange for the applicable amount to be refunded to the original payment method and may notify the customer regarding the correction.

We may correct typographical errors, inaccurate product information, pricing mistakes, or other website discrepancies after they are identified.

6. Product Availability and Estimated Delivery

Inventory information shown on our store is based on the most recent stock data available to us at the relevant time. However, displaying an item as available does not constitute an absolute guarantee that inventory will remain available until an order has completed processing.

After payment is successfully verified, eligible orders are prepared for fulfillment according to our normal processing procedures. For international shipments, delivery may require up to 30 calendar days following successful payment, depending on the destination and circumstances affecting transportation.

Estimated delivery periods are provided for general guidance and may be affected by circumstances outside our direct control. Examples include carrier delays, severe weather, customs inspections, border processing, transportation interruptions, public holidays, or broader supply and logistics disruptions.

If an item becomes unavailable before shipment, we may contact the customer regarding the affected product. Depending on the circumstances, the order may be adjusted or the amount paid for the unavailable item may be refunded.

7. International Purchases and Import Requirements

Customers purchasing products for delivery outside the primary territory from which an order is fulfilled should be aware that international transactions may be subject to additional requirements, restrictions, and local regulations.

Depending on the destination country or region, customers should consider the following:

• Warranty terms, if applicable, may differ between countries or regions.
• Local repair, maintenance, or after-sales service facilities may not be available for every destination.
• Product instructions, care information, safety notices, and supporting materials may primarily be supplied in English.
• Product packaging, labels, documentation, or related materials may differ from requirements that apply locally in the destination jurisdiction.
• Customers are responsible for confirming that the products they order may legally be imported, received, possessed, and used in their destination country or region.

Important: Before placing an international order, the customer is responsible for determining whether the products purchased from Urreniioenu comply with applicable import rules and local requirements at the intended destination.

8. Customs Duties, Taxes and Additional Charges

Unless otherwise clearly stated during checkout, the amount displayed when an order is placed generally reflects the product price and any shipping charges presented by our store at that time.

Additional amounts that may be imposed after shipment, including customs duties, import taxes, value-added tax, brokerage charges, customs clearance fees, or other government or carrier-imposed costs, may vary according to the destination.

Where such charges apply and are not expressly included in the amount collected by Urreniioenu, they are the responsibility of the recipient or importer of record.

These fees are assessed by customs authorities, government agencies, carriers, or other third parties. Urreniioenu does not determine the amount of such external charges or control when they are assessed or collected.

9. Related Policies and Business Information

This Financial and Transaction Policy forms part of the terms governing purchases made through the Urreniioenu online store. It should be read together with our Privacy Policy, Terms of Service, Shipping Policy, Return and Refund Policy, and any other terms that apply to a particular transaction.

The online store is operated and administered under the following business information:

• Brand and Store Name: Urreniioenu
• Operating Company: Hongkong Starfish Capital Co., Limited
• Registered Business Address: Shop 185, G/F, Hang Wai Industrial Centre, 6 Kin Tai Street, Tuen Mun, New Territories, Hong Kong

Customer Support

If you have questions regarding an order, payment, refund, shipment, transaction record, or general shopping matter, you may contact our customer service team using the information below.

• Email: support@urreniioenu.com
• Telephone: +1 (574) 465-9018
• Customer Service Hours: Monday through Friday, 9:00 AM to 6:00 PM (EST)