Return Policy
Effective Date: September 2026
At Urreniioenu, we aim to provide carefully selected home essentials through our Kitchen Harmony, Closet Comfort, and Everyday Home collections. If you experience an issue with an order after delivery, please contact our customer support team at support@urreniioenu.com.
To help us review your request efficiently, please include your order number and the email address used during checkout whenever you contact us regarding a purchase.
1. Final Sale and Change of Mind
Unless otherwise required by applicable law, purchases completed through the Urreniioenu online store are generally considered final.
We do not normally offer refunds or exchanges because a customer has changed their mind, no longer wants the item, prefers a different style, color, size, design, or product, or decides that the item is no longer suitable for their personal preferences.
Exceptions may apply when a product arrives damaged during shipment, contains a verified manufacturing defect, is missing required components, or is materially different from the item originally ordered.
2. Damaged Defective Missing or Incorrect Items
Although products are checked before dispatch, damage or fulfillment errors may occasionally occur during transportation or order preparation.
If an item arrives damaged, defective, incomplete, or incorrect, please inspect the shipment promptly and contact us within 7 calendar days from the date the carrier confirms delivery.
To submit a claim, please email support@urreniioenu.com and provide the following information:
- Your order number and the email address used when placing the order.
- A clear description of the damage, defect, missing component, or fulfillment error.
- Clear photographs or short video footage showing the condition of the product and the issue being reported.
Each claim is reviewed individually based on the information and supporting materials provided.
If the claim is approved, Urreniioenu will determine an appropriate resolution based on the circumstances. Available remedies may include a replacement item, partial refund, or full refund.
3. Refund Processing Time
If a refund is approved, the applicable amount will be returned to the original payment method used to complete the purchase.
Refunds generally require approximately 7 to 12 business days to process and appear in the relevant account. The exact timing may vary depending on the procedures of the customer's bank, credit card issuer, payment provider, or other financial institution.
Once a refund has been submitted by us, additional processing time imposed by the payment provider is outside our direct control.
4. Replacement Eligibility
Urreniioenu does not generally provide voluntary exchanges for alternative sizes, colors, styles, designs, or different products.
A replacement may be offered when the original item has been verified as damaged, defective, incorrectly shipped, incomplete, or otherwise eligible under an approved customer service claim.
Replacement decisions are made after the relevant issue has been reviewed and confirmed by our support team.
5. Unauthorized Returns
Please do not return merchandise to our registered business address, fulfillment location, warehouse, or any other facility unless our customer service team has first provided written authorization and return instructions.
Sending an item back without prior approval may prevent us from identifying, receiving, or correctly processing the parcel.
To the extent permitted by applicable law, Urreniioenu is not responsible for unauthorized return shipments and cannot guarantee a refund, replacement, store credit, or other compensation for merchandise sent back without written return authorization.
6. Customer Support and Claims Assistance
If you have questions regarding this policy or need assistance with a damaged, defective, incomplete, or incorrect order, please contact our customer service team using the details below.
Providing your order number and the email address associated with the purchase will help us review the transaction more efficiently.
- Brand and Store Name: Urreniioenu
- Operating Company: Hongkong Starfish Capital Co., Limited
- Customer Support Email: support@urreniioenu.com
- Customer Service Number: +1 (574) 465-9018
- Registered Business Address: Shop 185, G/F, Hang Wai Industrial Centre, 6 Kin Tai Street, Tuen Mun, New Territories, Hong Kong