Shipping Policy
Effective Date: September 2026
Thank you for shopping with Urreniioenu. This Shipping and Delivery Policy explains how orders from our Kitchen Harmony, Closet Comfort, and Everyday Home collections are processed, dispatched, tracked, and delivered. We recommend reviewing the information below before placing an order so that you understand our fulfillment procedures, estimated delivery periods, and customer responsibilities.
1. Order Processing and Preparation
Before an order is dispatched, products are checked and prepared for shipment to help protect them during transportation.
Our standard order processing period is generally 1 to 3 business days. Orders placed on weekends or recognized public holidays will normally begin processing on the next business day.
Processing time refers to the period required to prepare an order for shipment and does not include the estimated transportation time after the package has been handed to the carrier.
2. Shipping Charges and Estimated Delivery Time
Urreniioenu currently offers international shipping at a flat rate of $5.99 USD per order.
After an order has been dispatched, international delivery generally requires approximately 10 to 20 business days. Actual delivery times may vary depending on the destination country or region, customs clearance procedures, local carrier operations, and other logistical circumstances.
All delivery timeframes shown on our website are estimates rather than guaranteed arrival dates.
3. Delays Outside Our Control
We make reasonable efforts to have orders delivered within the estimated timeframe. However, delays may occur after a shipment has entered the carrier network.
Events that may affect delivery include customs inspections, severe weather, transportation disruptions, local labor actions, public holidays, unusually high parcel volumes, government measures, or other events beyond our reasonable control.
Where such circumstances arise, delivery may require additional time even though the order was dispatched within our normal processing period.
4. Shipment Tracking
Once your order has been shipped, a dispatch notification containing the available tracking information will be sent to the email address associated with your purchase.
You may track your shipment through the website of the assigned carrier or through a generally available international parcel tracking service such as 17TRACK.
Please allow approximately 24 to 72 hours after shipment for the carrier's system to register the first tracking scan and display updated transit information.
5. Multiple Packages and Separate Shipments
Orders containing several products may occasionally be fulfilled from more than one inventory location.
When this occurs, products may be sent separately so that available items are not unnecessarily delayed while other items are being prepared.
As a result, customers may receive more than one tracking number and individual packages may arrive on different dates.
6. Changes to an Order or Shipping Address
If you need to request a change to your delivery address or the products included in your order, please contact us within 12 hours after completing checkout.
Email your request to support@urreniioenu.com and use "Urgent: Order Amendment" as the subject line. Please include your order number, the email address used during checkout, and a clear description of the requested change.
We will make reasonable efforts to accommodate amendment requests received within this period. However, once an order has entered packing, fulfillment, or carrier handover, we may no longer be able to modify, redirect, or cancel the shipment.
7. Failed Delivery Attempts and Unclaimed Packages
If a carrier is unable to complete delivery, it may provide instructions for a second delivery attempt, collection from a local facility, or another available delivery arrangement.
Customers are responsible for following the carrier's instructions and arranging collection or redelivery within any applicable holding period.
Urreniioenu may not be responsible for losses, additional shipping costs, or returned parcels resulting from an incorrect or incomplete shipping address provided by the customer, refusal of delivery, or failure to collect a package within the carrier's designated timeframe.
8. Tracking That Has Not Updated
- Recent Tracking Activity: If the latest carrier scan occurred within the previous 7 days, the parcel may still be moving through the transportation network even if a new tracking event has not yet appeared.
- No Tracking Movement for More Than 7 Days: If no new tracking information has appeared for more than 7 consecutive days, please contact support@urreniioenu.com and provide your order number. Our customer support team may then request additional information or an investigation from the relevant shipping provider.
9. Lost Packages and Delivered Status
Packages Confirmed Lost in Transit
If the shipping provider officially confirms that a package has been lost while in transit following its investigation, Urreniioenu will arrange a replacement shipment for the affected order at no additional product or shipping cost to the customer.
Packages Marked as Delivered
When carrier tracking confirms that a package has been delivered to the shipping address provided at checkout, the shipment will generally be considered completed.
We are normally unable to provide refunds or complimentary replacement shipments for packages that the carrier confirms as delivered but that are later reported as missing, stolen, misplaced, or otherwise unavailable after delivery confirmation.
If you cannot locate a package marked as delivered, we recommend checking the delivery area, asking other household members, reviewing any carrier delivery notes, and contacting the carrier directly for further delivery details.
10. Fulfillment Locations
Orders may be prepared and shipped from different fulfillment locations depending on product availability, destination, and operational requirements.
Our fulfillment network may include facilities located in North America, Europe, and Australia, as well as distribution locations situated near manufacturing or supply facilities.
The dispatch location selected for a particular order may vary according to available inventory, shipping efficiency, and the destination address.
11. Important International Shipping Information
- Processing and delivery periods shown on our website are estimates and should not be interpreted as guaranteed delivery dates.
- For international orders, customers may be treated as the importer of record depending on the applicable destination rules.
- Import duties, VAT, customs charges, brokerage fees, clearance expenses, or similar government or carrier-imposed charges may apply to certain international shipments.
- Unless expressly stated otherwise at checkout, any such external charges are the responsibility of the recipient.
- Customers are responsible for reviewing and confirming the accuracy of the shipping address before submitting an order.
- To the extent permitted by applicable law and subject to any mandatory consumer protections, risk associated with a shipment may transfer after the carrier confirms successful delivery to the designated address.
12. Shipping Support
If you have questions regarding order processing, shipping status, tracking information, delivery estimates, or another shipment-related issue, please contact our customer support team.
Providing your order number and the email address associated with your purchase will help us locate your order more efficiently.
- Brand and Store Name: Urreniioenu
- Operating Company: Hongkong Starfish Capital Co., Limited
- Customer Support Email: support@urreniioenu.com
- Customer Service Number: +1 (574) 465-9018
- Registered Business Address: Shop 185, G/F, Hang Wai Industrial Centre, 6 Kin Tai Street, Tuen Mun, New Territories, Hong Kong